MONEY-BACK GUARANTEE AND WARRANTY POLICY

Money-Back Guarantee

We are so confident in our suspension systems that we will take them back if you aren’t thrilled with how your car handles after being Annexed.

We want you to truly love and enjoy the products you purchase at Annex Suspension Group. If at any time within 30 days of receiving your order, you’re not 100% satisfied, you may return the products to us for a refund. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money-Back Guarantee. Also, associated shipping fees are not refundable. This guarantee only applies to orders placed on Annexsuspensiongroup.com and from authorized dealers. Allow 6-8 weeks for refund. Call (510) 737-6077 for details.

How To Claim Your Money Back?

1. To claim a refund, you must complete the money-back guarantee Claim Form below.

2. A customer service representative will follow up to confirm your claim has been submitted.

3. Return the product (in its original packaging) with the official Claim Form and the original purchase receipt within 30 days of purchase to: 45200 Industrial Dr Unit #3, Fremont, CA 94538

4. Please allow 6-8 weeks for claim and refund to be processed.

Money-Back Guarantee Disclaimer

Annex Suspension Group reserves the right to make changes or improvements on its products without incurring an additional obligation to make corresponding changes or improvements to products previously manufactured or sold. Annex Suspension Group reserves the right to discontinue products at any time without notice. All illustrations and photographs displayed in this catalog are the property of Annex Suspension Group and shall not be duplicated or reproduced without the express written consent.

5 / 1 Year Limited Warranty

No Fine Print. No BS. All Annex Suspension Group™ products come with 5 and 1year limited warranty against manufacturer defects from the date of purchase. The 5 and 1 year limited warranty is non-transferable and only covers product(s) purchased directly from Annex Suspension Group™ or from its authorized resellers. The original invoice is required for any warranty claim. Annex Suspension Group™ is not responsible for any fees for shipping, installation, removal, repair, replacement, or other incidental charges.

5 Year Warranty Coverage

The first 5 years of warranty covers the following parts:

Mounts
Top hats
Camber plates
Shock bodies
Seals
Shafts
Fluids
Pillow ball mounts
Leaking shocks

1 Year Warranty Coverage

An additional 1 year of warranty covers the following parts:

Warranty Does Not Cover the Following:

Any damage caused by collision or accident.
Any damage that shows abuse, improper use or storage of the product
Any products that are not installed by a certified mechanic.
Any damage caused by improper installation
Any unauthorized modifications or repairs on the products.

Required Information Documents for Warranty:

Warranty claim form
Original invoice that states the date of purchase, product information and authorized seller’s information.
Picture(s) or video(s) that show visible defect.
Shock absorber serial number(s)
Dated pictures of the left and right side of the vehicle

If we cannot identify the issue through picture(s) or video(s), customer may return the defected product(s) to us for a thorough inspection.

Please contact us at info@annexsuspension.com or call us at (510) 737-6077 for any warranty claim or more information.

TECHNOLOGY

COILOVER REBUILD PAGE

ABOUT US

45200 Industrial Dr Unit #3

+1 (510) 737-6077

Mon-Fri: 11:00 AM - 7:00 PM

MONEY-BACK GUARANTEE AND WARRANTY POLICY