Warranty Policy

Warranty Policy

Warranty Policy

1 Year Limited Warranty

All Annex Suspension Group™ products come with 1 year limited warranty against manufacturer defects from the date of purchase. The 1 year limited warranty is non-transferable and only covers product(s) purchased directly from Annex Suspension Group™ or from its authorized resellers. The original invoice is required for any warranty claim. Annex Suspension Group™ is not responsible for any fees for installation, removal, repair, replacement, or other incidental charges.

1 Year Limited Warranty

All Annex Suspension Group™ products come with 1 year limited warranty against manufacturer defects from the date of purchase. The 1 year limited warranty is non-transferable and only covers product(s) purchased directly from Annex Suspension Group™ or from its authorized resellers. The original invoice is required for any warranty claim. Annex Suspension Group™ is not responsible for any fees for installation, removal, repair, replacement, or other incidental charges.

Warranty Does Not Cover the Following:

  • Any damage caused by collision or accident.
  • Any damage that shows abuse, improper use or storage of the product.
  • Any products that are not installed by a certified mechanic.
  • Any damage caused by improper installation.
  • Any unauthorized modifications or repairs on the products.

Required Information
Documents for Warranty:

  • Warranty claim form
  • Original invoice that states the date of purchase, product information and authorized seller’s information.
  • Picture(s) or video(s) that show visible defect.
  • Shock absorber serial number(s)
  • Dated pictures of the left and right side of the vehicle

If we cannot identify the issue through picture(s) or video(s), customer may return the defected product(s) to us for a thorough inspection.

Please contact us at info@annexsuspension.com or call us at (510) 737-6077 for any warranty claim or more information.  

Warranty Does Not Cover the Following:

  • Any damage caused by collision or accident.
  • Any damage that shows abuse, improper use or storage of the product.
  • Any products that are not installed by a certified mechanic.
  • Any damage caused by improper installation.
  • Any unauthorized modifications or repairs on the products.

Required Information/ Documents for Warranty:

  • Warranty claim form
  • Original invoice that states the date of purchase, product information and authorized seller’s information.
  • Picture(s) or video(s) that show visible defect.
  • Shock absorber serial number(s)
  • Dated pictures of the left and right side of the vehicle

If we cannot identify the issue through picture(s) or video(s), customer may return the defected product(s) to us for a thorough inspection.

Please contact us at info@annexsuspension.com or call us at (510) 737-6077 for any warranty claim or more information.